Portfolio.
Experience Architecture | Enterprise Operating Models | Customer Value & Economics
Companies I’ve worked with.
Case studies & work highlights.
From colleagues & partners.
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"For anyone who hasn't had the pleasure of working with Tori directly
do yourself a favour and take this opportunity to spend time with a service design and customer-centric superstar!”
– Angela Vinci
Co-Founder, Hey Savi, prev. VP of Product at Vinted & Farfetch
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“Tori's design work speaks for itself...she pours her soul into the quality and caliber of her work.
The teams who have the pleasure of working with her are brought into new avenues of design understanding and though her work needs no endorsement, I would highly recommend her to any startup or company in need of fresh new understanding for their product and service experience.
– Michael Darius
Founder, Skuemorphic Design, Ex-Apple
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"Tori is an accomplished, supportive and trusted business partner/stakeholder, with sound logic, rationale, empathy and understanding.
I worked with Tori for 2.5 years whilst at Farfetch on multiple strategic initiatives and shared outcomes, to deliver real customer and business results across the purchase and post purchase domains.”
– Pippa Wride
Product Director, So Energy