Let’s Talk.

I care deeply about the work — and I enjoy talking about how it actually gets done. Favorite topics include:

How experience becomes a growth lever when the business model is under pressure • Turning ambition into decisions teams can actually execute • Applying AI to understand experience quality and business performance together • Making experience investment defensible in financial terms • Designing AI-enabled journeys that scale without losing trust • Using outside-in perspective to reorient products and services around real demand • Accelerating problem-solving by aligning teams around shared customer reality • Why employee systems quietly determine customer outcomes • Translating research and behavioral insight into action • Choosing the right altitude for design work: systems vs. moments • Building resilient design organizations fueled by curiosity and grit • Why generalists create leverage in complex environments • Moving beyond “end-to-end journeys • Leading transformation at speed without chaos • What performance and theatre teach us about attention and trust • The strange logic of human behavior • Rock and roll history • Food • Cute babies