Let’s Talk.

I love to talk about what I do almost as much as I love doing it. Favorite topics include:

How a CX strategy can solve for common business problems and drive retention and revenue • Moving from vision to actionable strategy • Using AI to measure Customer Experience & Business Performance • How to show ROI of Customer Experience & Design investment • The incredible potential of AI for design and Journey Management • The benefits of an outside in view on Products & Services • How to bust silos and solve problems faster with Service Design Thinking • The inevitable effect of Employee Experience on Customer Experience • The Incredible Potential of Research and Understanding Your Customer’s Behaviors • The Altitudes of Experience Design: Macro vs. Micro • Building Your Design Team & The Importance of Curiosity & Grit • The Brilliance of T-Shaped People and the Value of Broad Experience • Why I Stopped Using the Phrase “End-to-End Journey” • Big, Fast Change • What the Theatre has to do with Experience Design • Unusual and Surprising Human Behavior • Rock and Roll History • Cute Babies • Food

Appearance on The Secret Sauce of Selling podcast:

Harmonizing Sales and Customer Experience: Through stories of personal growth, industry insights, and a shared passion for music and human stories, this episode illuminates the path to creating meaningful customer connections and driving brand love, all while fostering a culture of empathy and curiosity within organizations.

Ways we can work together.

Open to full-time roles.

Looking for a leader to build and grow teams that solve complex business challenges? I am ready to apply my experience as a VP of Customer Experience in a midsize scale-up organization.

Customer Experience | CX/UX Design | Product & Service Design | Business Transformation

Consulting engagements.

I am available to join your team on a consulting basis to help you systematically solve big problems with curiosity, creative critical thinking, and silo-busting collaboration.

CX/ UX/ Service Design | Customer & Employee Experience Strategy | Workshop Facilitation

Speaking engagements.

Book me for dynamic talks (did I mention I used to be an actor?) or workshops to generate energy, clarity, and insights for your internal teams, student groups, or public audiences.

Event speaking | Team Motivation | Classroom Speaking | Webinars | Podcast Appearances

Seattle, WA | hello@torisignorelli.com

Mentoring Sessions.

I volunteer as a mentor on ADPList to support designers and UX/ CX professionals to reach their career goals.

Career progression | Stakeholder management and influence | Change Management | Portfolio reviews | Team leadership